Returns & Exchanges
We want you to love your Spring Step purchase, which is why we offer a 30-day return window for all unworn items in their original packaging. Simply initiate your request through our online portal to receive a prepaid shipping label and start your refund or exchange process.
Initiate Your Return
Visit our online Returns Portal and enter your order number and zip code to select the items you wish to return or exchange.
Package Your Items
Place the unworn footwear in its original branded box and secure it inside a sturdy shipping carton to prevent damage during transit.
Label and Ship
Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects your return, we will issue a refund to your original payment method or ship your exchange item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing