Frequently Asked Questions
Everything you need to know about your Spring Step experience.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Simply use our online portal to generate a prepaid return label.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination.
How do I find my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for the best fit.
Are your materials sustainably sourced?
Yes, Spring Step is committed to ethical fashion. We use premium, eco-friendly materials and partner with certified manufacturers who prioritize fair labor practices.
Can I change or cancel my order?
Orders are processed quickly, but we have a 1-hour window after purchase where you can request a cancellation or address change via our support chat.
Which payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, Google Pay, and interest-free installment plans through Klarna and Afterpay.